Do you have a dream to work as an airport attendant, ticketing agent or even an airline representative? If YES then this course is for you!
What You Will Learn
- Understand how airlines and airports operate in relation to the provision of passenger services
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
- Interpret the respective regulatory requirements related to passenger and baggage transport
- Ensure safe and secure passenger and baggage transport
- Provide superior customer service in a demanding customer facing environment
- Learn about the latest technological innovations in passenger services
- Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Course Content
- Introduction to airport and airline operations
- Decoding airline, airport and city codes
- Types of airports
- Passenger and Baggage check-in procedures
- Conditions of passenger and baggage carriage, boarding and disembarking procedures
- Travel Formalities
- Dangerous Goods regulations awareness for passenger service agents
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
Who Should Attend
- Ground Handling Agents’ passenger services staff
- Airline passenger service staff
- Airport operators’ staff providing passenger services
- Civil Aviation Authorities’ staff providing passenger services
- Individuals wishing to begin a career as a Passenger Service Agent
Weekday Classes
- Starting: aAugust 14 -15, 2023
- Duration: 3 days
- Time: 9am – 3pm
- Venue: 16a,Emina Crescent off Toyin Street, Ikeja
Course Fee
- N50, 000 (Includes Course materials, Lunch & Certificate)
Certificates Awarded
- LAA certificate of Merit (upon successful completion of the course)