BASIC TICKETING & RESERVATION

The Basic Ticketing & Reservation course is designed for individuals who want to build a career in airline ticketing, travel reservations, and travel agency operations. Participants will learn how to make flight reservations and issue tickets, understand airline codes, flight schedules and fares, create and manage bookings, and handle ticket changes, cancellations, refunds, and other essential reservation processes. The course provides practical knowledge required to work effectively in travel agencies, airlines, and other travel related organizations.

What You Will Learn

Upon completion of the programme, participants will be able to:

  • Identify and price different types of journeys

  • Interpret standard industry codes and apply them in making travel reservations

  • Understand fare construction and ticketing processes

  • Advise clients on passport, visa, and health requirements

  • Create and manage reservations using the Amadeus GDS platform (for participants who opt for the GDS training)

Key Topics

  • Aviation Alphabets

  • Airport, Airline & City Codes

  • IATA Geography Areas

  • One-Way & Return Fare Construction

  • Children & Infant Fares

  • Travel Formalities

  • Billing & Settlement Plan (BSP)

  • Consolidator Net Fares

  • Amadeus GDS Training (Optional)

Who Should Attend?

This programme is suitable for:

  • Travel Consultants/Managers

  • Travel Agency Sales & Marketing Executives

  • Airline Ticket Agents

  • Call Centre Agents

  • Protocol Services Officers

  • Individuals aspiring to build a career in the aviation and travel industry


Career Opportunities

• Ticketing & Reservation Officer
• Airline Reservation Officer
• Travel Consultant