ACCOUNTING AND FINANCIAL MANAGEMENT FOT TRAVEL AGENCIES
This programme introduces participants to the principles of accounting and financial management within the travel agency...
1 MONTH • 9AM - 4PM
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PASSENGER GROUND SERVICE
The Passenger Ground Service course provides participants with practical knowledge and skills required to support passengers and carry out essential ground handling activities at the airport. Participants will learn how to assist passengers from check-in through boarding, handle baggage, verify travel documents, provide flight information, manage passenger enquiries, and deliver efficient and professional service throughout the airport journey.
What You Will Learn
Introduction to airport and airline operations
Decoding airline, airport and city codes
Types of airports
Passenger and Baggage check-in procedures
Condition of passenger and baggage carriage, boarding and disembarking procedures
Travel formalities
Dangerous Goods regulations awareness for passenger service agents
Aviation security procedures for passenger and baggage transport
Enhanced passenger facilitation
Who should attend?
We highly recommend this course for:
Ground Handling Agents
Airline passenger service staff
Airport operators’ staff providing passenger services
Civil Aviation Authorities’ staff regulating passenger services
Individuals wishing to begin a career in Passenger Service
Career Opportunities
- Passenger Service Agent
- Check-in/Boarding Officer
- Ground Handling Agent
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